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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James Lynch

September 6, 2024

5  out of  5
rating by James Lynch
"Alan and his team set a standard of service that I wish all providers could match—fast, competent, and reliable!" —James Lynch"
We responded:
"James, we aren’t perfect but we do try our best to stay on top and offer exemplary service to our customers, whether that’s Auto Insurance, Homeowners Insurance, Life Insurance or any other product that we offer. We appreciate you reaching out and allowing us to service your insurance needs! Thank you again, Alan Neal State Farm "
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stephen lee

July 9, 2024

5  out of  5
rating by stephen lee
"Saved me $80 after switching from previous insurance."
We responded:
"Stephen, It was truly a pleasure helping with your Auto Insurance, especially when we not only save you money, but also explain and offer the right coverages to ensure that it fits your exact needs. Thank you again, Alan Neal"
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caden ticknor

June 24, 2024

5  out of  5
rating by caden ticknor
"Lacey is the go to agent! With me being a young adult she helped me so much with getting the absolute best rate possible. I’m looking forward to the years ahead with a great insurance company. 10/10. I recommend to everyone! Thank you Lacey!"
We responded:
"Caden, We appreciate your taking the time to share your experience with Lacey. We always try to find every discount to do the right thing to help our customers get the right Auto insurance coverage, for the right price. Lacey is a key part of our team, and I know that Lacey would also love to help your friends and family in the same manner that she was able to help you. Welcome aboard and we are always there when you need us. Thank you, Alan"
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stephanie calahan

April 5, 2024

5  out of  5
rating by stephanie calahan
"Alan went way out of his way and took the time to get me exactly what I needed. I got coverage quickly and at an amazing cost. Thank you Alan and your amazing staff for always being so friendly and helpful!"
We responded:
"Hi Stephanie! Thank you for taking the time to let us know your appreciation. We do our very best to make your Home and Auto Insurance buying process as quick and easy as possible, while also being friendly and offering the best coverage to fit your needs. We truly appreciate you being part of the State Farm family! Welcome aboard!"
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Krystal Padgett

March 28, 2024

5  out of  5
rating by Krystal Padgett
"Katherine and Allen helped me get the perfect life insurance policy for my little one. The process was easy, the appointment was fast but thorough, and the customer service was excellent. Highly recommend you see them!"
We responded:
"Good afternoon Krystal! Katherine and I are so thankful that we could offer the right life policy for your little one. With Life insurance, we are as thorough as we can be. We want to answer any questions and make 100% sure that you are comfortable and fully understand everything before you leave. Thank you for trusting us with your Life insurance needs! "
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don rose

March 20, 2024

5  out of  5
rating by don rose
"we were helped at the state farm office in buffalo,tx by a young lady by the name of katherine yarbrough and she was extremely polite and helpful and answered any questions we had. she is very capable to do her job and we were extremely pleased with her."
We responded:
"Mr. and Mrs. Rose, I am happy to hear that Katherine took good care of you. We are lucky to have her here. Our customers are our top priority and we want to offer the best insurance buying experience possible, while being courteous and respectful and to help in answering questions that you may have along the way. Thank you, Alan Neal - Agent"
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J B Taylor

March 8, 2024

5  out of  5
rating by J B Taylor
"The staff was courteous. Efficient and fully explained my insurance options. I would recommend them to my family and friends. I look forward to doing business with Alan Neal State farm for all my insurance needs."
We responded:
"JB, Thank you for the feedback. My team and I take pride in taking the time to explain things to allow our customers to know and understand what they are paying for. We look forward to working with you as well. Have an awesome weekend! "
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Take the trip! Travel

February 9, 2024

5  out of  5
rating by Take the trip! Travel
"Alan and Katherine were great to work with! Insurance policies can get a little confusing, they were both great about explaining everything! They were able to save us over $100 a month! Give them a call, you won't regret it!"
We responded:
"Thank you so much for leaving a review! We greatly appreciate your feedback and are glad to hear that you had a positive experience with Katherine and I. At Alan Neal State Farm, we are committed to providing exceptional customer service when purchasing auto insurance and we are thrilled that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to call us."
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Kali Crowhurst

February 7, 2024

5  out of  5
rating by Kali Crowhurst
"The most helpful and nice insurance agent! Very thorough explaining everything!!"
We responded:
"Hi Kali, Thank you for allowing us to help with your individual insurance needs. We truly enjoy explaining coverages and helping customers understand how they work to fit your individual needs. "
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heather berenji

February 6, 2024

5  out of  5
rating by heather berenji
"Alan went above and beyond to get everything done correctly with our lender to get our policy set up! He also helped me get the best deal for my vehicle! He’s very knowledgeable and quickly responds with requests for assistance! He’s just a good guy! Highly Recommend for all insurance needs!!"
We responded:
"Heather, Thank you so much for giving us the opportunity and trusting us with your home and auto insurance needs. We truly do our very best to offer customers the best experience when buying insurance as well as servicing the account afterwards. If you need anything at all, please call us. Thank you again! "
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Rebecca Robinson

January 31, 2024

5  out of  5
rating by Rebecca Robinson
"Best insurance experience I’ve ever had. The service is top notch, I wasn’t pressured to purchase more than I wanted, and he had all the answers to my questions. Alan’s got our business for life !"
We responded:
"Hi Rebecca, Thank you for allowing me to explain insurance coverages and to help you and your family find the right coverages to fit your specific needs. Call us if you have any questions at all. We are always here to help.. Thank you for being an Alan Neal, State Farm customer! "
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Katherine Yarbrough

December 6, 2023

5  out of  5
rating by Katherine Yarbrough
"Alan is very detail oriented and will break down everything to help you understand exactly what it is you're purchasing. He has the best prices around and his attitude and personality can't be beat. His entire staff is all around top notch. You can't find a better insurance agent."
We responded:
"Hi Katherine, We pride ourselves in being able to break things down in an easy and understandable fashion, to let you, our customer know exactly what it is that you are purchasing to fit YOUR needs. Thank you for the kind words and the opportunity to serve you as our customer. "
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Landry Bowdoin

October 27, 2023

5  out of  5
rating by Landry Bowdoin
"I highly recommend working with Alan. He will go out of his way to make sure he can get the best rate for you. Very friendly environment."
We responded:
"Landry, Thank you for allowing us to work with you and your family to find the policies to best fit the needs of your family. We are excited to have you join the State Farm family! "
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michelle clossin

October 19, 2023

5  out of  5
rating by michelle clossin
"We’ve been with State Farm for over 30 years and recently have had a problem with the annual survey being completed. Alan worked tirelessly to get the survey done and kept in touch with me every step of the way. The key to customer service is good communication and Alan excels at that! We are very appreciative to have him as our agent."
We responded:
"Michelle, We appreciate your loyalty to State Farm for the many years that you have been a customer. Here at my office, we definitely do our very best to offer 100% satisfactory customer service and constant communication to take care of every customer on a daily basis. Thank you again! Alan Neal - State Farm Agent"
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Mickey Oberlender

October 16, 2023

5  out of  5
rating by Mickey Oberlender
"On the look for new insurance. Recently moved to Buffalo, TX. Alan was very helpful. Very easy to talk to, found me good discounts and even ended up purchasing a life insurance policy with him. Very satisfied with their customer service, very respectful and well mannered."
We responded:
"Hi Mickey, We do pride ourselves on doing the best we can to help you, as our customer to have the right coverages and offer any discounts that we can find to give you the best value for your dollar, while also offering a great experience in the process. Thank you for giving us the opportunity to take care of your insurance needs. Alan"
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James Gunnels III

September 7, 2023

5  out of  5
rating by James Gunnels III
"I recently hit a deer with my car. Alan Neal and his team were top notch in their handling of the claim. 5 stars all the way!"
We responded:
"Mr. Gunnels, thank you for the feedback. We appreciate your business and will continue to strive to offer top notch service! Thank you for the support!"
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Glenn Young

August 27, 2023

5  out of  5
rating by Glenn Young
"My neighbor Eldon Huckaby asked me to post this review: He has been with State Farm for many years, he just wanted to let everyone know how Alan took care of Eldon with his claim, was a lot of damage to his barn, Alan Neal handled the claim, a claim officer was assigned and want to acknowledge Jarrad Pope for his quick response with a very satisfactory results."
We responded:
"Glen and Eldon, Thank you for the kind words and your loyalty to State Farm. From the time we issue a policy at Alan Neal State Farm Agency, we are here to help answer questions and with an amazing team of adjusters, we are able to help when the unexpected happens to help recover in a timely manner. We truly appreciate you as our customer."
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Leonel De La Fuente

August 23, 2023

5  out of  5
rating by Leonel De La Fuente
"I have known Alan for well over 15 years now and had the honor of working with him in the past. When I recently found out I had some insurance needs, I quickly went to him because I know he is honest, dependable, and fast in working to come up with solutions for you. In the current world we live in, we need a responsive person to handle our all too important insurance needs. I would give Alan a try for all your insurance needs going forward. He took care of me real quick and I had all the documents I needed within the same day."
We responded:
"Hi Leo! Thank you for reaching out and allowing me the opportunity to handle your insurance needs. Although we do get busy, we definitely do our best to be quick and responsive to each and every customer. Thank you again and I look forward to working with you! - Alan Neal"
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Darlene Curie

August 1, 2023

5  out of  5
rating by Darlene Curie
"I have been with STATE FARM insurance for over 20 yrs. We welcome ALAN NEAL who has provided immediate answers to my concerns. Give him a call to help you with important decisions! THANK YOU ALAN!"
We responded:
"Thank you Darlene, We appreciate you, as our customer. We are always here and willing to help to make your insurance needs a positive experience. Thank you for you loyalty to State Farm."
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Black Irish

July 25, 2023

5  out of  5
rating by Black Irish
"I have been with this State Farm agency for over 7 years and Allen Neal is my third agent to work with. I wanted to write and let everyone know that he is the best agent so far!!! I requested changes to my policy, and my wants were expedited quickly and concisely. He has been very communicative and is genuine in his concern for his clients. I look forward to working with him in the future! Thank you Alan!"
We responded:
"Thank you so much for the kind words. We will continue to do our best to help our customers and place them as a top priority. We appreciate the opportunity to take care of your insurance needs."